Question 1

How do I contact Heritable support?

Accepted Answer

Use the contact form on this page to send a message to the Heritable team. You can attach a screenshot or PDF (up to 5 MB) and pick a category (Bug, Question, General, Other).

Question 2

How fast does Heritable respond?

Accepted Answer

Most messages get a personal reply from the Heritable team within one business day. Founders read every message.

Question 3

Should I check the FAQ first?

Accepted Answer

Yes — the Heritable FAQ at /faq answers the most common questions about pricing, privacy, file types, importing a family tree (GEDCOM), inviting family members, and getting your data back out.

Question 4

How do I report a bug?

Accepted Answer

Choose "Bug" as the category, describe what happened, and attach a screenshot or a link to the page where it occurred. The bug report is routed to the Heritable engineering team.

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